30 day guarantee

2500+ Happy Customers

300+ 5-Star Reviews

shipping policy ✈️ 

 

All orders are shipped from Melbourne, Australia within 1–3 business days (excluding weekends and public holidays). If any delay occurs, we’ll contact you directly. 

 

Once dispatched, you’ll receive a tracking email. Please allow up to 12 hours for tracking to activate after pickup.

 

Order Changes & Cancellations

All orders are final once placed. We can’t guarantee changes to products or addresses after confirmation, so please double-check your details before checkout.

 

Authority to Leave

If you request Authority to Leave, parcels are left at your address at your own risk. We aren’t responsible for lost, stolen, or weather-damaged items once marked as delivered.

refund policy 📦 

We want you to love your purchase! If you’re not completely satisfied, we accept returns and refunds within 30 days of receiving your order, provided the item is unused and in its original packaging.

 

Eligibility

  • To qualify for a return or refund:
  • The product must be unused, unopened, and undamaged
  • Returned within 30 days of delivery
  • Proof of purchase (order number or receipt) is required

We can’t accept returns for items that have been opened, used, or damaged after delivery.

 

How to Request a Return

Email us at onecontractonly@gmail.com with your order number and reason for return.

Once approved, we’ll send you return instructions.

You’ll be responsible for return shipping costs unless the item arrived faulty or incorrect.

 

Refunds

Once your return is received and inspected, we’ll process your refund to your original payment method.
Please allow 3–5 business days for the refund to appear in your account.

 

Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery — we’ll replace it or issue a full refund at no extra cost.

30 day guarantee

2500+ Happy Customers

300+ 5-Star Reviews